CALL FOR MEMBERSHIP MANAGER

About this position: The Membership Manager is a full-time, year-round position at Workman Arts

Start date: As soon as possible

Salary: $49,400 (per annum; paid bi-weekly by direct deposit)

Hours: 28 hours per week (4 days, onsite); including occasional evenings and weekends (lieu time policy in place for hours worked outside of 4 days per week)

Benefits: 12 paid sick/mental health days and 10 paid vacation days per year. Plus comprehensive health + dental benefits (after 3-month probation period)

Location: On-site. The office is located in downtown Toronto at the Centre for Addiction and Mental Health (fully barrier-free workplace; however, not all doors are automatic, including doors in/to Workman Arts office suite)

• Leads the development of the artist members’ application and intake process;
• Coordinates, monitors, and manages membership budgets to ensure targets are achieved and expenses are managed;
• Maintains membership database and manages goals, scope and size via annual surveys that provide vital feedback. Responds to members as needed for concerns that are impacting their arts practice or workshops/courses relating to the organization
• Develops communication tools for membership-related activities and events.

• In consultation with other WA staff, develops training opportunities and special projects involving members;
• Lead contact and staff facilitator of WA Member Advisory Committee.
• In collaboration with the Education Manager, develops and implements goal-setting opportunities for artist members, and implements monthly/regular member events/activities;
• Works closely with Management to plan and track organizational DEIA goals and targets;
• Mediates conflicts  according to policies and procedures,  with artists members and/or staff members as needed, Manages accessibility assistance programs and continually evolves internal guidelines to ensure that guests, artist-members, and others have a barrier-free experience and accessibility needs met at our programs, events, and activities;

• Works closely with the Education Department to ensure targets are met via workshops/Education programs;
• Takes on additional responsibilities as required during special events, festivals, and signature events, including managing budgets, access requests, and short-term staff or volunteers.

• Experience working directly with individuals who have mental health and/or addiction experiences;
• Ability to prioritize and revise plans to achieve short and long-term goals;
• Demonstrated oral and written communication skills;
• Experience working with vulnerable communities/individuals;
• Demonstrated experience with conflict resolution, de-escalation, mediation, and trauma-informed care; can speak to aligned frameworks and process;
• Demonstrated commitment to strong communication, multitasking, and teamwork.

• Post-secondary education certificate or degree is an asset; 
• Experience working with vulnerable communities/individuals; 
• Experience in an artistic environment (either as an artist practitioner, art history studies, or community-based artistic work, or equivalent);
• Minimum 3-5 years of experience working in a Manager role, ideally with individuals with mental health and/or addiction experiences;
• Minimum 2 years of experience in program management and development.

• Integrity – Demonstrates responsible behaviour at all times and maintains high levels of confidentiality, professional boundaries, and ethical standards;
• Diversity – Appreciates that people with different opinions, backgrounds, and characteristics bring vitality and value to the community at Workman Arts;
• Self-Management – Works well independently with minimal supervision;
• Patience and Empathy – begins from a place of curiosity and patience in connecting with and supporting a diverse  community of artists;
• Collaborative – Enjoys making space for other ideas, sharing their own ideas, and working with others;
• Community values – prioritizing community building and the ability to work from anti-sanist, anti-oppressive frameworks